Privacy Policy
Last Updated: December 19, 2024
1. Introduction
Twobits Technologies Pvt Ltd ("we," "our," or "us") operates the DeltaOrders mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.
We are committed to protecting your privacy and ensuring the security of your personal information. By using DeltaOrders, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide to us when you:
- Create an Account: Name, email address, phone number, business name, and password
- Use the Service: Order information, customer details, product information, inventory data, pricing, and transaction records
- Contact Us: Name, email address, and message content when you reach out for support
- Make Payments: Payment information processed through third-party payment processors
2.2 Automatically Collected Information
When you use our Service, we automatically collect certain information:
- Device Information: Device type, operating system, unique device identifiers, and mobile network information
- Usage Data: App features used, time spent on different screens, and interaction with notifications
- Log Data: IP address, access times, app crashes, and performance data
- Location Data: Approximate location based on IP address (we do not collect precise GPS location)
2.3 Information from Third Parties
We may receive information from third-party services you connect to DeltaOrders, such as:
- Firebase Authentication services
- Payment processors
- Analytics providers
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve the DeltaOrders platform
- Account Management: To create and manage your account, authenticate users, and provide customer support
- Order Processing: To help you manage orders, track inventory, and process customer transactions
- Communication: To send you service updates, notifications, and respond to your inquiries
- Analytics: To understand how users interact with our Service and improve functionality
- Security: To detect, prevent, and address technical issues, fraud, and unauthorized access
- Compliance: To comply with legal obligations and enforce our Terms and Conditions
- Marketing: To send promotional communications (you can opt-out at any time)
4. Push Notifications
DeltaOrders uses Firebase Cloud Messaging to send push notifications. These notifications may include:
- New order notifications
- Order status updates
- Low inventory alerts
- Service updates and announcements
You can disable push notifications at any time through your device settings or within the app. Note that disabling notifications may affect your ability to receive timely order updates.
5. Data Storage and Security
We implement industry-standard security measures to protect your personal information:
- Encryption: Data is encrypted in transit using SSL/TLS and at rest using industry-standard encryption
- Firebase: We use Google Firebase services for authentication, database, and storage, which comply with industry security standards
- Access Controls: We limit access to personal information to authorized personnel only
- Regular Security Audits: We regularly review and update our security practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with the Service
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.
7. Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:
7.1 Service Providers
We share information with third-party service providers who help us operate the Service:
- Google Firebase: For authentication, database, storage, and push notifications
- Payment Processors: To process subscription payments
- Analytics Providers: To understand app usage and improve the Service
- Cloud Hosting: To store and process data
7.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:
- Comply with legal obligations
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users or the public
7.3 Business Transfers
If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can access and review your personal information through your account settings
- Correction: You can update or correct your information at any time
- Deletion: You can request deletion of your account and associated data
- Data Portability: You can request a copy of your data in a machine-readable format
- Opt-Out: You can opt-out of marketing communications and push notifications
- Withdraw Consent: You can withdraw consent for data processing where consent is the legal basis
To exercise these rights, please contact us at privacy@twobits.in or through the app settings.
9. Children's Privacy
DeltaOrders is not intended for use by children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 13, we will promptly delete it.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
We use Google Firebase services, which may store data in various locations globally. By using the Service, you consent to the transfer of your information to these locations.
11. Third-Party Services
DeltaOrders integrates with third-party services that have their own privacy policies:
We encourage you to review the privacy policies of these third-party services. We are not responsible for their privacy practices.
12. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. Types of cookies we use:
- Essential Cookies: Necessary for the Service to function properly
- Analytics Cookies: Help us understand how users interact with the Service
- Preference Cookies: Remember your settings and preferences
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification for material changes
- Displaying an in-app notification
You are advised to review this Privacy Policy periodically. Changes are effective when posted on this page. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
14. Your California Privacy Rights (CCPA)
If you are a California resident, you have specific rights regarding your personal information:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by us
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information below.
15. European Union (GDPR) Rights
If you are in the European Economic Area (EEA), you have certain data protection rights under GDPR:
- Right to access, update, or delete your information
- Right to rectification if your information is inaccurate or incomplete
- Right to object to processing of your personal information
- Right to data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
Our legal basis for processing your information includes consent, contract performance, and legitimate interests.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
We will respond to your inquiry within 30 days of receipt.
17. Data Protection Officer
For privacy-related matters, you can also contact our Data Protection Officer at: